Shaw’s Supermarkets The Situation: Shaw’s Supermarkets is the second largest supermarket chain in New England. With a workforce of 30,000 located at employee data 180 stores throughout six states, Shaw's HR staff is responsible for managing employees' personal data. Their employee mix includes approximately 70 percent part-time employees, consisting of students, senior citizens, second-job part-timers, and career part-timers. One third of the workforce is made up of union associates, and Shaw's staff oversees the company's involvement with three unions employee data and six separate contracts (Koven, 2002). In order to help manage the workforce, the HR staff became interested in centralizing its HR operations. The Response: In order to centralize HR operations Shaw’s employee data decided to implement an ESS (employee self-service) solution.
The use of self-service applications creates a employee data positive situation for HR. ESS gives HR more time to focus on strategic issues, such as workforce management, succession planning, and compensation management, while at the same time improving service to employees and managers, and ensuring that their data is accurate. With this solution, employees have employee data online access to forms, training material, benefits information and other payroll related information. The Outcome: Shaw’s has had positive feedback since implementing the ESS solution. "The reaction from our employees has been extremely positive," Penney, VP of Compensation and Benefits, says. "We employee data even had a significant increase in our medical coverage costs, and it was almost a non-issue because the online enrollment featured the plan choices, the employee cost, and the company subsidy.
An employee self-service application makes employee data it very easy for them to understand their contributions and coverage options. I received several e-mails from employees saying this was a great change and how easy ESS was, which the case is not often when employees are selecting their benefit options." (Koven, 2002). By giving the employees employee data more access to their information they are able to see the benefit choices available to them. Employees are also able to update their information online, which helps reduce the paperwork of the past. Shaw’s has also seen improvement in productivity because employees are updating information at home, not during employee data work hours. CS Stars, LLC The Situation: New York Attorney General Andrew Cuomo has announced that New York State has reached its first settlement with a company charged with failing to notify .